Frequently Asked Questions
Everything you need to know about shopping with by Sophie through Costco Next.
How does by Sophie work with Costco Next?
by Sophie is a curated brand partner of Costco Next. Costco members can purchase our high-quality beauty products directly from our site at exclusive member pricing by authenticating their membership through the Costco Next portal.
What is the typical shipping timeframe for beauty orders?
Orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States. You will receive a tracking number via email as soon as your package ships.
What is your return policy for skincare and cosmetics?
We want you to be completely satisfied with your purchase. If you are unhappy with a product, you can return it within 30 days of delivery. Please note that products must be in their original packaging and at least 50% full to qualify for a refund.
Are by Sophie products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All by Sophie products are 100% cruelty-free and we offer a wide range of vegan-friendly options. Please check the individual product descriptions for specific ingredient lists and certifications.
How do I track my Costco Next order from by Sophie?
Once your order is placed, you will receive a confirmation email. When the order ships, a second email containing your tracking link will be sent. You can also log in to your account on our website to view your order history and status.
Can I use Costco Shop Cards or executive rewards on my purchase?
Currently, payments on the by Sophie site must be made via major credit cards (Visa, Mastercard, Amex). Costco Shop Cards and executive member 2% rewards cannot be redeemed directly on the by Sophie website at this time.